Terms and Conditions

General terms and conditions of business
1. Scope
Our online shop is aimed exclusively at businesses. In addition to verifying your business status during the ordering process, we are entitled to request proof of your business status by submitting appropriate and current documents, such as a commercial register extract or business registration. These Terms and Conditions also apply to future business relationships without us having to refer to them again. If the business uses conflicting or supplementary General Terms and Conditions, their validity is hereby rejected; they will only become part of the contract if we have expressly agreed to them.
2. Contracting parties, conclusion of contract, correction options
The purchase contract is concluded with Entratek Shop.
By placing the products in our online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in your shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction tools provided and explained during the ordering process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after submitting the order, you will receive a confirmation email.
3. Contract language, contract text storage
The language(s) available for the conclusion of the contract: German, English
We save the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login.
4. Subject matter of the contract
4.1 Product description
Attention is drawn to the validity of the respective product description as an essential part of the contract.
4.2 Right of use
Any sketches, drafts, preliminary products, etc. we may create to fulfill the order are legally protected. We grant you a simple, non-exclusive right to use them for the purpose of fulfilling the order, within the contractually agreed scope.
5. Assembly
The provision of assembly services requires an express agreement.
5.1 Selection of the service provider
We will provide the service, at our discretion, either personally or through qualified personnel selected by us. We expressly reserve the right to outsource the service to third parties (subcontractors) who work on our behalf. You are only entitled to select a specific person to provide the service if and to the extent that this is expressly stated in the applicable service description. If and to the extent that third parties are engaged to provide the service, we remain fully responsible for fulfilling the contractual obligations. Before engaging third parties, we will review their reliability, suitability in terms of professional training, experience, and/or ability to provide the contractual service and require them to do so.
5.2 Access to the installation site
The product will be delivered to the installation site. You are obligated to grant access to the installation site to the personnel responsible for the installation.
6. Delivery conditions
Shipping costs may apply in addition to the stated product prices. Further details regarding applicable shipping costs can be found in the respective offers.
6.1 Delivery area
We deliver within Germany.
6.2 Shipping costs
In addition to the stated product prices, shipping costs may apply for standard shipping. You can find out more about shipping costs in the individual offers.
6.3 Delivery options
We ship the products to the delivery address specified during the ordering process.
You have the option of picking up your order from Entratek GmbH, Liliencronstr. 65, 21629 Neu Wulmstorf, Germany, during the following business hours: 09:30-17:00
7. Reservation of partial delivery
Subject to our own availability, we will ensure prompt delivery. If part of your order is not available immediately because our reliable supplier fails to deliver on time despite placing a matching order through no fault of our own, we will deliver the remaining goods at a later date without recalculating the shipping costs, provided this is reasonable for you.
6.4 Delivery by freight forwarder
For forwarding deliveries, the forwarding company we have commissioned will contact you to arrange a delivery date.
Place of Delivery: Delivery of the goods is limited to the transport and unloading of the goods to the first public curb at the agreed delivery address. Delivery does not include delivery to specific premises or the assembly and/or installation of the ordered goods, unless expressly agreed otherwise.
Required local conditions: Delivery by freight forwarder is only possible if the delivery address can be reached by motor vehicles with a permissible total weight of 2 tons via public roads with a minimum width of 2.5 meters without any further official or civil law restrictions. The product must be transportable by two people to the agreed delivery location (particularly with regard to any doors, stairs, stairwells, etc.). Information on packaging dimensions can be found in the offers. If any of the above requirements are not met or you have any doubts, please contact us by phone before placing your order.
Recipient's Cooperation: Unloading and any necessary subsequent transport of the goods to the agreed delivery location are carried out jointly by the forwarding agent and the recipient. Information on packaging dimensions can be found in the offers. For merchants, the following applies: Notwithstanding the previous sentence, the recipient is responsible for unloading and any necessary subsequent transport of the goods to the agreed delivery location.
8. Payment
8.1 Prices
The prices indicated at the time of the order apply. These are total prices and include VAT, if the product is subject to VAT.
8.2 Due date and default of payment
The price is due upon conclusion of the contract, unless a later date is specified in the following payment terms. In the event of late payment, we reserve the right to charge you statutory default interest at a rate of nine percentage points above the base interest rate, plus a flat fee of €40. This does not affect any other claims.
8.3 Payment methods and invoicing
You agree to receive all invoices by email. This consent can be revoked at any time. The following payment methods are generally available in our shop:
Prepayment If you choose to pay in advance, we will send you our bank details in a separate email and deliver the goods after receipt of payment.
Credit card During the ordering process you enter your credit card details.
Your card will be charged immediately after you place your order.
PayPal In order to pay the invoice amount via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate yourself with your access data and confirm the payment instruction.
The payment transaction will be processed by PayPal immediately after the order is placed. Further instructions will be provided during the ordering process.
PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
PayPal: In cooperation with the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg ("PayPal"), we offer you the following payment options as PayPal services. Unless otherwise stated below, payment via PayPal does not require registration with PayPal. Further information is available for each payment option and during the ordering process.
PayPal In order to pay the invoice amount using the PayPal payment option, you must be registered with PayPal, authenticate yourself with your login details and confirm the payment instruction.
The payment transaction is carried out by PayPal immediately after the order is placed.
PayPal may offer additional payment methods in the customer account to registered PayPal customers selected according to its own criteria. However, we have no influence on the availability of these methods; additional individually offered payment methods affect your legal relationship with PayPal. Further information on this can be found in your PayPal account.
Cash payment upon collection You pay the invoice amount in cash upon collection.
You are only entitled to a right of set-off if your counterclaim arises from the same contractual relationship or is reciprocal to our principal claim, is not disputed by us or has been legally established.
You are only entitled to a right of retention if your counterclaim is based on the same contractual relationship.
9. Retention of title
We retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale – regardless of whether the reserved goods are combined or mixed with a new item – in the amount of the invoice amount, and we accept this assignment. You remain authorized to collect the claims; however, we may also collect claims ourselves if you fail to meet your payment obligations. If you combine, mix, or process the reserved goods with other items, we acquire co-ownership of the new item in proportion to the value of the reserved goods to the other processed items at the time of combination, mixing, or processing. If your item is to be considered the main item, you must transfer co-ownership to us proportionately. We will release the securities to which we are entitled at your request to the extent that the realizable value of the securities exceeds the claims to be secured by more than 10%.
10. Transport damage
The risk of accidental loss and accidental deterioration shall pass to you as soon as we have handed over the item to the freight forwarder, carrier or other person or institution designated to carry out the shipment.
11. Data backup
You are responsible for properly and regularly backing up your data. We are not liable for damages resulting from the loss of data if you could have avoided the data loss by regular and complete data backups. The above restriction does not apply to claims based on damages caused by us, our legal representatives or vicarious agents in the event of injury to life, limb or health in the event of intentional or grossly negligent breach of duty or fraudulent intent in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) within the framework of a guarantee promise, if agreed, or insofar as the scope of application of the Product Liability Act is open.
12. Warranty and Guarantees
12.1 Liability for defects
Unless expressly agreed otherwise below, the statutory liability for defects shall apply.
The following restrictions and shortening of time limits do not apply to claims based on damages caused by us, our legal representatives or vicarious agents in the event of injury to life, limb or health in the event of intentional or grossly negligent breach of duty or fraudulent intent in the event of a breach of essential contractual obligations, the fulfillment of which is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely (cardinal obligations) within the framework of a guarantee promise, if agreed, or insofar as the scope of application of the Product Liability Act is open. Restrictions vis-à-vis entrepreneurs In the case of entrepreneurs, only our own information and the manufacturer's product descriptions included in the contract shall be deemed to be an agreement regarding the quality of the goods; we assume no liability for public statements made by the manufacturer or other advertising statements. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The previous sentence does not apply to an item that has been used for a building in accordance with its usual purpose and has caused its defectiveness.
The sale of used goods is subject to the exclusion of any warranty.
The statutory limitation periods for recourse claims pursuant to Section 445a of the German Civil Code (BGB) remain unaffected. Regulations for merchants: The obligation to inspect and notify defects stipulated in Section 377 of the German Commercial Code (HGB) applies to merchants. If you fail to provide the notification stipulated therein, the goods shall be deemed approved, unless the defect was not detectable upon inspection. This does not apply if we have fraudulently concealed a defect.
12.2 Guarantees and customer service
Information on any additional warranties that may apply and their exact terms and conditions can be found with the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and objections on working days from to by telephone or by email at .
13. Liability
We are always liable without limitation for claims based on damage caused by us, our legal representatives or vicarious agents • in the event of injury to life, limb or health • in the event of intentional or grossly negligent breach of duty • in the event of a guarantee promise, if agreed, or • insofar as the scope of application of the Product Liability Act is open. In the event of a breach of material contractual obligations, the fulfilment of which is essential for the proper execution of the contract and on whose compliance the contractual partner can regularly rely (cardinal obligations) due to slight negligence on our part, our legal representatives or vicarious agents, liability is limited to the damage foreseeable at the time the contract was concluded, the occurrence of which must typically be expected. Otherwise claims for damages are excluded.
14. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If you are a merchant within the meaning of the German Commercial Code (HGB), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our place of business.
Should individual clauses of these Terms and Conditions be invalid in whole or in part, the remainder of the contract shall remain valid. To the extent that individual clauses are invalid, the content of the contract shall be governed by the statutory provisions.